[TRITLA] Verizon Service

John Gallimore jgallimore at daviecountync.gov
Fri Jul 20 14:04:52 EDT 2018


Hi Kevin,

My experience has been that you will have better success troubleshooting service issues if you can get a direct line to the Verizon network engineer.  That worked well for us a few years ago.

Ask your Verizon rep to provide the contact info for that person or setup an in-person meeting.

From: Kevin Taylor <ktaylor at edennc.us>
Sent: Friday, July 20, 2018 10:42
To: 'Triad Regional IT Leadership Group' <tritlg at listserv.toknc.com>
Subject: Re: [TRITLA] Verizon Service

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

We went through the reporting process in January where we reported numerous calls, numbers, locations, and times. We received form letter e-mail responses. Some of them said to turn on WiFi calling for fringe areas, some of them said to turn off WiFi calling because transitioning from WiFi to a cellular call would cause a drop.  Not once did they offer any information as to tuning the towers, equipment being upgraded, etc. We just got the boiler plate “Thank you for contacting Verizon, please try these things.” and “Thank you for contacting Verizon, please try these things that are completely the opposite of what we told you to do previously.” Queue Epic Facepalm.

Thanks,

[cid:image003.jpg at 01D42032.A07E4370]Kevin Taylor, CGCIO
Director of Information Technology
City of Eden
336-612-3793 office
336-613-8341 cell

________________________________
This email message, and any attachment(s), as well as any email message(s) that may be sent in response to it, may be considered Public Record per NC General Statute §132, and may be released to third parties without prior notice.

From: Derek Southern <dsouthern at co.rockingham.nc.us<mailto:dsouthern at co.rockingham.nc.us>>
Sent: Friday, July 20, 2018 10:25 AM
To: Triad Regional IT Leadership Group <tritlg at listserv.toknc.com<mailto:tritlg at listserv.toknc.com>>
Subject: Re: [TRITLA] Verizon Service

Kevin,
We meet with our Verizon rep yesterday about reports of dropped calls in areas that had service in the past.  We were able to narrow it down to a couple areas where towers had been upgraded from old technology and he asked me to make sure LTE was turned on for Voice and Data.  I made the change on one of our deputies phones and it helped in an area that he had reported calls being dropped.   We also had an area that we recently reported for dropped calls and it turns out they adjusted the antenna because the overlap between towers caused a dead area directly in line with a major highway.  As mentioned before he asked that we report areas with issues and time of day so they can continue to try to improve the network.
Thanks,
Derek

On Mon, Jul 16, 2018 at 8:13 AM Kevin Taylor <ktaylor at edennc.us<mailto:ktaylor at edennc.us>> wrote:
For those of you on Verizon for cell phone service, have you had any issues with dropped, missed, and straight to voicemail calls over the past 6 months or so? Our service up here in the borderlands has been significantly degraded.

Thanks,

[cid:image002.jpg at 01D41CDC.EC52CFE0]Kevin Taylor, CGCIO
Director of Information Technology
City of Eden
336-612-3793 office
336-613-8341 cell

________________________________
This email message, and any attachment(s), as well as any email message(s) that may be sent in response to it, may be considered Public Record per NC General Statute §132, and may be released to third parties without prior notice.

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Derek Southern
Chief Information Officer
Rockingham County Government
Office 336.342.8359
Cell    336.944.7445
dsouthern at co.rockingham.nc.us<mailto:dsouthern at co.rockingham.nc.us>

E-mails sent to or from this e-mail address that relate to the County of Davie are public records and may be subject to public access under the North Carolina public records law, pursuant to N.C.G.S., Chapter 132 as hereinafter amended.
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